diff --git a/pages/index/index.vue b/pages/index/index.vue
index 8b96fb9..818aea6 100644
--- a/pages/index/index.vue
+++ b/pages/index/index.vue
@@ -158,7 +158,7 @@
         text="生成图纸"
         color="#3F70FF"
       ></uv-button>
-      <uv-button @click="bugFeedback" text="bug反馈"></uv-button>
+      <uv-button @click="bugFeedback" text="bug反馈"></uv-button>
       <uv-button @click="viewHistory" text="查看记录" color="#df9d5d"></uv-button>
     </view>
     <uv-modal
@@ -184,6 +184,41 @@
         ></uv-textarea>
       </view>
     </uv-modal>
+    <!-- 悬浮窗 -->
+    <view class="floating-btn" @click="openComplaintModal">
+      <view class="floating-text">投诉与</view>
+      <view class="floating-text">纠纷</view>
+    </view>
+    <!-- 客户投诉与纠纷处理机制弹窗 -->
+    <uv-modal
+      ref="complaintModalRef"
+      title="客户投诉与纠纷处理机制说明"
+      confirmText="我知道了"
+      @confirm="closeComplaintModal"
+    >
+      <scroll-view scroll-y class="complaint-content">
+        <view class="complaint-text">
+          <view class="p">为规范平台交易秩序，保障用户合法权益，结合我司图纸生成、电子图纸、设计方案等虚拟数字类产品的业务特性，特建立完善的客户投诉及纠纷处理机制，具体如下：</view>
+          <view class="h3">一、业务及退款规则说明</view>
+          <view class="p">我司提供的图纸生成服务为虚拟数字类产品，具有可复制、易传播、交付即生效的属性，产品一经生成并交付用户，无法进行回收、撤回或二次销售。</view>
+          <view class="p">因此在产品正常交付、内容符合约定、无质量问题的情况下，不支持无理由退款。相关规则已在商品详情页、订单页、支付确认环节进行显著提示，用户完成支付即视为已充分知晓并同意。</view>
+          <view class="h3">二、投诉受理渠道</view>
+          <view class="p">用户可通过以下渠道提交投诉与售后申请，确保问题及时反馈：</view>
+          <view class="p">客服电话：<text class="phone-link" @click="callService">13666500395</text></view>
+          <view class="h3">三、投诉响应时效</view>
+          <view class="p">收到用户投诉后，工作日2小时内响应，非工作日当天内响应；<br/>一般投诉问题24小时内处理完毕并反馈结果；<br/>复杂争议类问题48小时内给出解决方案。</view>
+          <view class="h3">四、客诉分类处理方案</view>
+          <view class="p">【支付异常类】针对重复扣款、支付成功未到账、订单异常等情况，经核实后立即原路全额退款或补发对应服务，确保用户资金不受损失。</view>
+          <view class="p">【产品质量类】若图纸生成错误、内容缺失、未达到服务标准，优先为用户重新生成、修改完善或补发，保障用户正常使用。</view>
+          <view class="p">【服务争议类】对已正常交付、无质量问题的退款申请，将依据订单记录、交付凭证、用户协议耐心解释沟通；如确属特殊情况，将在核实后按公司流程审慎处理。</view>
+          <view class="p">【恶意投诉类】对已使用产品后恶意申请退款的行为，将留存完整凭证，按支付平台规则合理举证，维护正常经营秩序。</view>
+          <view class="h3">五、退款执行规范</view>
+          <view class="p">确需退款的场景，一律按原支付渠道原路退回，退款时限遵循支付平台规定，不设置不合理门槛，不拖延、不拒付。</view>
+          <view class="h3">六、长效管理机制</view>
+          <view class="p">我司将持续完善售前提示、服务说明及售后流程，主动降低投诉发生率，积极配合支付平台监督管理，妥善处理各类交易纠纷，保障交易安全与用户体验。</view>
+        </view>
+      </scroll-view>
+    </uv-modal>
     <uv-picker ref="picker" :columns="columns" @confirm="confirm"></uv-picker>
   </view>
 </template>
@@ -200,7 +235,7 @@ import {
 } from "@dcloudio/uni-app";
 import { useAuthStore, useUserStore } from "@/store";
 import RPC from "@/utils/request";
-import { usePermission } from "@/hooks/usePermission";
+import { usePermission } from "@/hooks/usePermission";
 import dayjs from 'dayjs'
 
 const authStore = useAuthStore();
@@ -213,6 +248,20 @@ const applyModalRef = ref(null);
 const applyReason = ref("");
 const applyLoading = ref(false);
 
+const complaintModalRef = ref(null);
+const openComplaintModal = () => {
+  complaintModalRef.value.open();
+};
+const closeComplaintModal = () => {
+  complaintModalRef.value.close();
+};
+
+const callService = () => {
+  uni.makePhoneCall({
+    phoneNumber: '13666500395'
+  });
+};
+
 // 根据category分组参数
 const groupedParams = computed(() => {
   if (!currentTemplate.value.params) return {};
@@ -247,8 +296,8 @@ const get_access_status = (access_status) => {
     str = access_status;
   }
   return str;
-};
-
+};
+
 const bugFeedback = () => {
   uni.navigateTo({
     url: "/pagesA/bug-feedback/bug-feedback",
@@ -485,7 +534,7 @@ const getList = () => {
         has_access.value = true;
         RPC.post("/template/detail", { id: currentTemplate.value.id })
           .then((res) => {
-            currentTemplate.value.params = res?.params;
+            currentTemplate.value.params = res?.params;
 			generateDrawingNumber()
           })
           .finally(() => {
@@ -757,6 +806,62 @@ onPullDownRefresh(() => {
     }
   }
 }
+.floating-btn {
+  position: fixed;
+  right: 16px;
+  bottom: 120px;
+  /* #ifdef H5 */
+  bottom: 170px;
+  /* #endif */
+  width: 56px;
+  height: 56px;
+  background: linear-gradient(135deg, #3f70ff, #5c8aff);
+  border-radius: 50%;
+  display: flex;
+  flex-direction: column;
+  justify-content: center;
+  align-items: center;
+  color: white;
+  box-shadow: 0 4px 12px rgba(63, 112, 255, 0.4);
+  z-index: 99;
+  font-size: 12px;
+
+  .floating-text {
+    line-height: 1.2;
+  }
+}
+
+.complaint-content {
+  max-height: 60vh;
+  padding: 0 10px 10px;
+  
+  .complaint-text {
+    font-size: 14px;
+    color: #333;
+    line-height: 1.6;
+    
+    .h3 {
+      font-size: 15px;
+      font-weight: bold;
+      margin-top: 16px;
+      margin-bottom: 8px;
+      color: #111;
+    }
+    
+    .p {
+      margin-bottom: 8px;
+      text-align: justify;
+      color: #666;
+    }
+    
+    .phone-link {
+      color: #3f70ff;
+      text-decoration: underline;
+      display: inline-block;
+      padding: 0 4px;
+    }
+  }
+}
 </style>
 
 <style lang="scss">